On June 6, 2010, overheated computer equipment activated a sprinkler system that flooded four floors in the Georgia Department of Revenue (DOR) headquarters. As a result, the online system was disabled and ground floor customer service was shut down. According to Commissioner Bart L. Graham:
We’ve started the backup generator that was installed last year in anticipation of an unanticipated event such as this. The reason we started it today was due to the need to remediate water from the building first. We intend to keep the public fully updated as we gradually restore operations. Our expectation is that normal service to our customers will be restored gradually. DOR headquarters staff is available to receive and process applications for liquor licenses, process tax payments from walk-in customers, and expedite all inquiries in a timely manner. We appreciate the public’s patience and understanding as we attempt to restore normal computer functionality over the next few days.
The DOR also stated that, “Tax payments for online e-file/e-pay can be mailed to the [DOR] or delivered to any DOR Regional Office. Taxpayers who make a diligent effort to pay timely will not be assessed a penalty.”
Contact Vision Payroll if you need further information.