As you may be aware, on March 23, 2020, Massachusetts Governor Charlie Baker issued an emergency order requiring all businesses and organizations in the Commonwealth of Massachusetts that do not provide COVID-19 (coronavirus) essential services to close their physical workplaces and facilities to workers, customers and the public. Payroll services have been deemed essential by both the Cybersecurity & Infrastructure Security Agency (CISA) of the US Department of Homeland Security (DHS) and the Commonwealth of Massachusetts and so Vision Payroll shall remain open during the time covered by this emergency order.

First Responders and Others Will Receive Paychecks

This allows Vision Payroll to continue to ensure that timely paychecks are received by first responders, healthcare professionals, caregivers and many others on the front line of defense against COVID-19 and the virus that causes it. In addition, we can continue to ensure timely payment for those in supporting roles such as grocery stores, transportation, financial services, and many others.

Vision Payroll Working to Minimize Risk

Vision Payroll has taken important steps to minimize the risk of spread of COVID-19, including shifting many employees to remote worksites, closing our office to all but a few employees and essential support service personnel, and maintaining proper social distance between employees whose work necessitates their physical presence in the office.

Consult Your Attorney for Answers in This Rapidly Changing Area 

Please understand that we are in an unprecedented time of emergency orders and rapidly changing laws and regulations. While we can often point you in the right direction to find answers to your questions, any questions about legal requirements should be directed to an attorney who specializes in labor law or taxation. We have worked with several attorneys in these areas and will be happy to provide references should you request them. Remember though, some answers are just not available at this time, as we wait for the government to provide needed clarification.

High Call Volumes Are to Be Expected

We also ask your patience when contacting us. Our telephone lines have been extremely busy and with a reduced staff there may be times that you have to leave a message. We strive to return all calls as soon as possible. In addition, if you are requesting documents, these cases will be handled on a first-come, first-served basis and so there may be a wait for some requests. For fastest service, we recommend you log in to our site, available 24 hours a day, 7 days a week, to access all your needed reports or we will get to your request as soon as possible.

Thank You for Your Cooperation

At this time, we would like to thank you for your understanding and cooperation and also send a big thank you to our dedicated employees, on-site and remote, who are working under stressful conditions to ensure that you and your employees receive their paychecks, guidance in areas new and old, and the friendly, helpful service that you’ve come to expect.

Work to Minimize the Spread of COVID-19

Please join us in working to minimize the spread of COVID-19 and the virus that causes it while we wait for this crisis to end. In the meantime, stay safe and we wish good health to you and your loved ones.