This week’s question comes from Thomas, a controller. I received a notification from the Massachusetts Division of Unemployment Assistance concerning their new QUEST program. What do I need to do to get ready for QUEST? Answer: QUEST (Quality Unemployment System Transformation) is the new online unemployment insurance system scheduled to be available on December 7, 2009. Soon all registered employers will be receiving a letter with their user ID and temporary password. Someone must logon, reset the password, list an Account Administrator, verify the employer account information, make updates, and provide missing information. Clients of Vision Payroll will also need to authorize Vision Payroll as their agent and select the roles that Vision Payroll will perform. When you receive this notification, contact Vision Payroll for assistance in registering with the QUEST system.